Returns and refunds
30 days from the day it arrives, for any reason. You do not have to tell us why. If you have changed your mind, if the colour is not what you pictured, if it does not suit the wall — send it back.
How to do it
- Email sales@walryvo.com with your order number and say what you are sending back.
- We reply with the return address, usually the same working day.
- Post it back in packaging that will protect the glazing. The board it arrived in is ideal.
- We refund within 5 working days of the parcel reaching us.
What it costs you
| Return postage | Paid by you, unless the item is faulty, damaged or not what you ordered — then we pay. |
|---|---|
| Restocking fee | None. We do not charge one. |
| Original delivery charge | Refunded in full if you return the whole order. |
| Refund method | Back to the card or account you paid with. We cannot refund to anything else. |
Damaged, faulty or wrong
Send a photograph to sales@walryvo.com. We remake and resend at our cost, and you do not need to post the original back. If you would rather have the money, we refund in full including delivery.
Your legal rights
Our 30-day policy is offered on top of your legal rights, not instead of them. Under the Consumer Contracts Regulations 2013 you generally have 14 days to cancel an online order; prints made to order can be exempt from that, so we give everyone 30 days voluntarily and do not rely on the exemption. Under the Consumer Rights Act 2015 you are entitled to a remedy if goods are faulty, and nothing here limits that.
What we cannot take back
Nothing, within the window, provided it arrives back in a condition we could reasonably resell — so please do not hang it with adhesive strips that tear the frame, and keep the glazing intact. If a returned print arrives damaged because it was posted loose in a bag, we will contact you before refunding rather than quietly reducing it.